Does Cash App Refund Money If Scammed? – [Get a Refund]

The direct answer to this question is Cash App is not responsible for a refund if a transaction is completed. However, there are some steps you can take to increase the chances for a refund like reporting the scam to police, Cash App, higher authorities, and the like. After that, your scam case will be investigated. Then, if things are found in your favor, you will get a refund.

Now, you must be excited to know all these things step by step. Therefore, we have written this blog to help you with this issue. Here, we will tell you about all these steps individually for a confusion-free understanding.

Will Cash App Refund Money If Scammed?

It’s all dependent on the situation and the steps you take to get everything in your favour. To know what we mean, go through the whole blog, as you will know here about the situations and steps you can take to make your case strong:

1.   Ask the Recipient for a Refund:

There are three situations in which you can get a refund. The first one is that the recipient agrees to return your money. Besides that, the other two situations are:

1. You can the payment before its completion (possibly if the payment is pending).
2. The payment is disputed by reaching the Cash App support.

So, the first thing you should do is to contact the recipient and request them to return your money. If they return your money, you will get it. Thus, the problem will be solved immediately.

If you have transferred funds to the wrong person or want your money refunded, use your Cash App, open it, and choose the ‘Activity’ tab on the home screen. After that, look for the payment and choose ‘…’. Then, choose ‘Refund’ and lastly, hit ‘OK.’

If the recipient agrees to return your funds, you will get within 1 to 3 business days.

2. Cancel Your Pending Payment:

This situation is if your payment is not completed. So, to cancel your pending payment, take the following steps:

Open your Cash App to reach the activity tab, and find the payment that you find suspicious. Remember if you see the option ‘Cancel’, it means the payment is not completed. So, choose ‘Cancel’ in no time, and you will get your money back.

Note: The answer to ‘How to cancel a Cash App payment that is completed?’ is that you can’t cancel a payment that is completed.

3.   Dispute Your Cash App Transaction:

When the recipient doesn’t agree to return your money when you contact them, you need to dispute the transaction. For that, you need to contact the Cash App support staff.

The following are the conditions under which you can dispute a Cash App payment:

1. The outcome was below your expectations like duplicate transactions or you were charged in the wrong way.
2. A fraudulent transaction takes place if you have lost your Cash App card or somebody has stolen it.
3. If your Cash App account is compromised or you didn’t take part in a Cash App transaction, Cash App allows you to dispute transactions.

Take the following steps to dispute your Cash App transaction:

1. Reach your ‘Activity’ tab.
2. Look for the payment and hit ‘…’
3. After that, tap on ‘Need Help & Cash App Support’ to reach the support team.
4. Then, select ‘Dispute this transaction.’ Your matter will be investigated by the Cash App support team. When the investigation is over, they will inform you of the decision.

4. Let Cash App Know about the Fraud:

Your fraudulent transaction must be reported to Cash App. Doing so is a wise step towards setting the stage for a refund. So, take the following steps to report your scam to Cash App:

1. Sign in to Cash App.
2. Through the profile icon, reach your profile.
3. Hit ‘Support’.
4. Click on ‘Report a Payment Issue’.
5. Lastly, choose the fraudulent transaction and stick to the instructions.

5. Reach Your Bank to Inform It:

Don’t forget to go to your bank to let it know about the fraudulent transaction that happened. When you do this, the bank officials may ask you to close your current bank account to avoid fraud in the future. After that, they will create a new account for you.

In addition, you have the right to dispute the transaction with your bank if your Cash App account is linked to your credit or debit card.

6.   Report This Matter to Police:

If you get a police complaint registered, your chances of getting a refund from Cash App will increase. Therefore, you must go to the police to get your complaint lodged in the official register.

Instead of calling 911, you’d better reach your local law enforcement organization by phone. After that, ask them for the fraud department for your complaint.

You must cooperate with them well by letting them know all the details of what happened to you. Tell them what exactly happened, and what you have done so far, and ask for other necessary steps you should take.

Officials will create a file, which can be of immense value to you in the future if you try to get your hard-earned money refunded.

7.   Get the Scammer Blocked on Cash App:

You must block the scam account. For that, you need to go to the scammer’s profile. After that, go to the bottom, and hit ‘Report’ or ‘Block’.

8.   Go to Higher Authorities:

If you go to higher official agencies like the Federal Trade Commission (FTC) or the Internet Crime Complaint Center (IC3), your case will be much stronger.

These officials will ask you about everything so that they can identify both the cheat and the victim after conducting an investigation. Be true to them and share everything in detail to get all in your favour.

9.   Get Your Credit Frozen:

A Cash App scammer can go beyond purchases and transactions using your account if they have accessed it. In fact, they may have your financial information.

So, go to your major credit bureaus and request them to freeze your credit. Doing so will close all doors for the scammer to open a fake account using your credit.

How often does Cash App refund money if scammed? 

Cash App is not responsible for a refund if your money is transferred. However, you can report the matter to the police, higher authorities like the FTC and IC3, and the like. Doing so will increase the chances of a refund.

What happens if you send money to a scammer on Cash App?

If you send money to a scammer and they don’t return your money when you contact them, you should report this matter to Cash App, police, and other investigative organizations like the FTC and IC3. Doing so will get all in your favor, which will help you get a refund.

How do I force a refund on the Cash App?

Ask the recipient to take the following steps:

1. Click on the Activity tab on your Cash App.
2. Choose the payment.
3. Hit the three-dot icon.
4. Choose ‘Refund’
5. Hit ‘OK’

How long does it take Cash App to refund stolen money?

If you find a Cash Card payment not authorized by you, you must reach the merchant immediately to cancel the incomplete transaction. When it is canceled, Cash App will take 10 business days to get the refund.

How do I get my money back from a scammer?

First, contact them to return your money. If they don’t return it, report this scam to Cash App, your bank, the police, the FTC, and the IC3 to make your case strong, which will help you get a refund.

Let’s Conclude All:

If you wonder, ‘I got scammed on Cash App what do I do?’, the answer is to report this fraudulent activity to Cash App, your bank, the police, the IC3, FTC, and the like. However, first, you should contact the recipient and ask them for a refund. If they don’t agree, take the steps provided.

Call the Cash App support number, 1-800-969-1940 if you have any questions, confusion, etc.

Related Resources: 

• Fake cash app balance screenshot
• How to delete cash app history